Reference

modal138 Privacy Policy For Your Account

modal138 Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or use DANA and QRIS status checks.

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modal138 modal138 Privacy Policy For Your Account
CONTACT ROUTES

Three Ways To Ask About Privacy

A clear contact path helps you act on the Privacy Policy without guessing which team to reach. Use the account support route when you need a copy of data linked to your login, a correction to your details, or an explanation of a wallet reference. Include the phone number on the account and the relevant date, but never send a wallet PIN or full payment password.

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Account support

Ask about access records, phone verification or a data copy through our account support path. We use the account details you provide to locate the right request without asking for your wallet PIN.

Payment reference

If a DANA, GoPay or QRIS receipt is connected to a privacy question, share its reference and date only. We can check the status trail without needing your private wallet credentials.

Policy request

For correction, deletion or cookie questions, state the request clearly and identify your account. We may ask for an account step to confirm that the request comes from you.

DATA HANDLING

How We Apply This Policy

Privacy choices work best when the account process is specific about what happens next. We separate sign-in protection from payment status checks, keep cookie controls tied to your browser, and use account…

Account records

We use your phone number and verification result to create and protect account access. Sign-in activity may be linked to your device and session so unusual access can be checked before changes are accepted.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we handle the reference and status needed to match an account event. Wallet PINs are not part of our requested data.

Cookies

Our cookies can keep a session active, remember a language choice and help us understand page errors. Browser settings let you remove or restrict cookies, though some account steps may then need repeating.

Device protection

When you move from mobile login to the lobby, device and session signals can help identify an unusual sign-in. We may pause a sensitive change until your account step is confirmed.

Retention

We retain account, support and transaction references only for the operational, security and legal periods that apply to the request. When a record is no longer needed, our process removes or anonymises it.

Your request

You can ask for access, correction, deletion or clarification through our support path. We may verify ownership using your account phone details before releasing data or changing a stored record.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account and payment situations you are most likely to search for before opening an account. They also explain how modal138 handles device access, cookie choices and requests for personal data where local law permits.

The modal138 Privacy Policy explains how we handle account details, device signals, cookies, support messages and payment references. It also describes your choices and how to contact us about stored data.

We may collect your phone number, verification result, sign-in activity, device signals, cookie choices and account actions. Payment use can add a DANA, OVO, GoPay or QRIS reference and status.

Yes. The Privacy Policy covers transaction references and status connected with QRIS, DANA, OVO, GoPay, bank transfer and virtual account steps. We do not ask for your wallet PIN.

Contact our account support path, identify the phone number on your account and state whether you want access or correction. We may confirm ownership before providing a copy or changing records.

Cookies can preserve your session, remember language settings and help us identify page errors as you move from mobile login to the lobby. You can restrict them through your browser controls.

We keep account, support and transaction references for the operational, security and legal periods that apply. After that need ends, our process removes or anonymises the relevant record.

You can submit a deletion request through our support path. We may need to verify your account and may retain limited records where a security, transaction or legal requirement still applies.

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