Reference

modal138 Terms & Conditions: Your Rights and Our Rules

Before you open your account on modal138, these Terms & Conditions set out exactly what you agree to — how your account is created, how deposits via DANA…

Account eligibility rulesPayment terms: DANA, OVO, GoPay, QRISAccess depends on local lawAccount security obligationsHow to reach us

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What These Terms Cover on modal138

modal138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every part of your modal138 account — from the moment you complete phone verification through every deposit, withdrawal and session you run. Payment methods accepted under these terms include DANA, OVO, GoPay, QRIS, virtual account and bank transfer via BCA,

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BRI, Mandiri and BNI. Your right to use the platform depends on local law in your region; access is only available where local law permits. We reserve the right to update these terms and will notify you of material changes through the contact channel registered to
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your account. Continued use of your account after a notified update means you accept the revised terms. If any clause is unclear, our support team is the correct first step before you proceed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT

Reach Us About These Terms

If a clause in these Terms & Conditions is unclear or you believe your account has been affected by a rule you did not expect, our support team handles term-related queries directly. You can reach us 24 hours a day, seven days a week — whether you are in Bandung or anywhere else in Indonesia. Use the channel that works fastest for you and reference your registered account ID when you write.

Team online

Live Chat

Open the live chat window from the cashier page for real-time help on any term or account restriction — available around the clock.

Email Support

Send a detailed query to our support address; include your registered phone number and the specific clause you are asking about for a faster reply.

Help Centre

Our Help Centre hosts plain-language summaries of the most-asked term questions, including payment limits, account closure and data requests.

HOW WE OPERATE

Data Handling and Account Security Under These Terms

These Terms & Conditions describe not just what you can do on modal138, but how we handle your data, secure your account and respond to your requests.

Data Retention

We retain account transaction records for the period required under applicable rules; you may request a summary of stored data by contacting support with your account ID.

Cookie Use

Session cookies keep your account state intact during play; analytics cookies are used only in aggregate form and do not identify you personally.

Account Security

Phone verification is required before any withdrawal is processed; if you suspect unauthorised access, lock your account instantly via the security settings page.

Payment Records

Every DANA, OVO, GoPay and QRIS transaction is logged against your account; you can view a 90-day statement from the cashier history tab at any time.

Requesting Changes

To update registered details such as your phone number or email address, submit a verified request through live chat; changes take effect within one business day.

Contact for Policy Queries

For formal questions about how these Terms & Conditions apply to your account, email our policy team directly; responses are sent within 48 hours on business days.

Common Questions About modal138 Terms & Conditions

These questions cover the points we hear most often about the modal138 Terms & Conditions — from account eligibility and payment rules to data requests and how to close your account. If your question is not listed here, live chat is the fastest route to an answer.

These terms apply to every account holder on modal138. Access and eligibility depend on local law; you confirm that use of the platform is permitted in your location when you create your account.

Yes. DANA, OVO, GoPay and QRIS are all covered by the payment terms in this document. Transaction limits and processing timelines for each method are listed in the cashier section of your account.

Send a data request via live chat or email, including your registered phone number and account ID. We respond within 48 hours on business days and deliver a summary of your stored records.

We notify you through the contact channel on your account before material changes take effect. Continuing to use your account after that notice is treated as acceptance of the updated terms.

Yes — bank transfer via BCA, BRI, Mandiri and BNI, and virtual account payments, are all governed by the same Terms & Conditions that apply to wallet methods like GoPay and OVO.

Account closure requests must be submitted through live chat with your verified phone number. Any pending withdrawal is processed to your nominated DANA or OVO wallet before the account is closed.

Cookie use is covered in the data and privacy section of these Terms & Conditions. Session and analytics cookie rules are described there; contact support if you need a plain-language summary.

modal138 Terms & Conditions: Your Rights and Our Rules

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data Handling and Account Security Under These Terms

Data Retention

Cookie Use

Account Security

Payment Records

Requesting Changes

Contact for Policy Queries

Common Questions About modal138 Terms & Conditions

01 Who do the modal138 Terms & Conditions apply to?

02 Can I use DANA and QRIS under the standard payment terms?

03 How do I request a copy of my stored account data?

04 What happens if the Terms & Conditions are updated?

05 Are these Terms & Conditions the same for bank transfer and virtual account?

06 How do I close my account under the Terms & Conditions?

07 Where in the Terms & Conditions can I find the cookie policy?

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